HP Laser Printer Repair Center

Los Angeles Orange County Ventura County

Business Hours

8:30am to 5:30pm PST
Mon Thur Fri

Service & Repair

service@laserzone123.com

Products and Supplies

cherie@laserzone123.com

Office Fax

310-558-1159

HP Customer Care

Service Center Location

8714 Washington BVLD
Culver City, CA 90232

Corporate Headquarters

515 Figueroa Street
Los Angeles, CA 90071
 

Troubleshooting process

When the printer malfunctions or encounters an unexpected situation, the printer control panel alerts
you to the situation. This section contains a pre-troubleshooting checklist to filter out many possible
causes of the problem. A troubleshooting flowchart helps you diagnose the root cause of the
problem. The remainder of this chapter provides steps for correcting problems.

Use the pre-troubleshooting checklist to evaluate the source of the problem and to reduce the
number of steps that are required to fix the problem.

• Use the troubleshooting flowchart to pinpoint the root cause of hardware malfunctions. The
  flowchart guides you to the appropriate section of this chapter that provides steps for correcting
  the malfunction.
  
• Before beginning any troubleshooting procedure, check the following conditions:
  
• Are supply items within their rated life?
  
• Does the configuration page reveal any configuration errors?

NOTE The customer is responsible for checking supplies and for using supplies that are in
good condition.

Pre-troubleshooting checklist

The list below describes basic questions to ask the customer to help quickly define the problem(s).

• Is the printer installed on a solid, level surface?
  
• Is the printer exposed to particle matter or dust?
  
• Is the power-supply voltage within ± 10 volts of the
  specified power source?
  Is the power supply plug inserted in the printer and
  directly to the wall outlet (not a power strip)?
  
• Is the operating environment within the specified
  parameters, as listed in chapter 1 of this manual?
  
• Is the printer exposed to ammonia gas, such as that
  produced by diazo copiers or office cleaning materials?
  
• Is the printer exposed to direct sunlight?
• Does the customer use only supported media?
  
• Is the media in good condition (contains no curls, folds,
  and so forth)?
  
• Is the media stored correctly and within environmental
  limits?
• Is the amount of media in the tray within specifications?
  
• Is the media placed in the tray correctly?
• Is the amount of media in the tray within specifications?
  
• Is the media placed in the tray correctly?
• Is each print cartridge correctly installed?
  
• Are original HP print cartridges installed?
  
• Are the cartridges damaged?

Check List

1. Make sure one of the following messages display on the control panel: Ready, Paused, or
   Sleep mode on
2. Check the cabling.
   a. Check the cable connection between the printer and the computer or network port. Make
   sure that the connection is secure.
   b. Make sure that the cable itself is not faulty by using a different cable, if possible.
   c. Check the network connection
3. Ensure that the print media that you are using meets specifications
4. Print a configuration page. If the printer is connected to a
   network, an HP Jetdirect page also prints.
5. a. If the page prints correctly, then the printer hardware is working. The problem is with the
   computer that you are using, with the printer driver, or with the program.
   b. If the page does not print correctly, the problem is with the printer hardware

• Perform Printer Maintenance
• User Maintenance
• Error 02 Warming Up
• Error 10.10 Supplies Error
• Error 11 Paper Out
• Error 12 Printer Open/No EP Cartridge
• Error 13 Paper Jam
• Error 14 No EP Cartridge
• Error 16 Toner Low
• Error 18 MIO Not Ready
• Error 20 Insufficient Memory
• Error 21 Print Overrun
• Error 22 I/O Buffer Overflow
• Error 40 Bad Data Transfer