Business Hours
8:30am to 5:30pm PST
Mon Thur Fri
Service & Repair
service@laserzone123.com
Products and Supplies
Office Fax
310-558-1159
Service Center Location
8714 Washington BVLD
Culver City, CA 90232
Corporate Headquarters
515 Figueroa Street Los Angeles, CA 90071
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| HP DesignJet Models |
| HP DesignJet 100 Plotter |
HP Des
 |
| HP DesignJet 1055CM Plotter |
| HP DesignJet 10PS Plotter |
| HP DesignJet 110 Plotter |
| HP DesignJet 120 Plotter |
| HP DesignJet 130 Plotter |
| HP DesignJet 2500CP Plotter |
| HP DesignJet 330 Plotter |
| HP DesignJet 3500CP Plotter |
| HP DesignJet 350C Plotter |
| HP DesignJet 4000 Plotter |
| HP DesignJet 4000PS Plotter |
| HP DesignJet 430 Plotter |
| HP DesignJet 4500 Plotter |
| HP DesignJet 4500PS Plotter |
| HP DesignJet 450C Plotter |
| HP DesignJet 500 Plotter |
| HP DesignJet 5000 Plotter |
| HP DesignJet 500PS Plotter |
| HP DesignJet 5500 Plotter |
| HP DesignJet 600 Plotter |
| HP DesignJet 650C Plotter |
| HP DesignJet 700 Plotter |
| HP DesignJet 750C Plotter |
| HP DesignJet 755CM Plotter |
| HP DesignJet 800 Plotter |
| HP DesignJet 800PS Plotter |
| HP DesignJet 9000S Plotter |
| HP DesignJet T610 Plotter |
LaserZone HP DesignJet 500/800 Series Service Manual
HP DesignJet 500 Printer - 24” Model (P/N C7769B)
HP DesignJet 500 Printer - 42” Model (P/N C7770B)
HP DesignJet 500PS Printer - 24” Model (P/N C7769C)
HP DesignJet 500PS Printer - 42” Model (P/N C7770C)
HP DesignJet 800 Printer - 24” Model (P/N C7779B)
HP DesignJet 800 Printer - 42” Model (P/N C7780B)
HP DesignJet 800PS Printer - 24” Model (P/N C7779C)
HP DesignJet 800PS Printer - 42” Model (P/N C7780C)
Table of contents
Introduction
Service Codes Introduction
System error codes consist of four digits that explain which component or system is failing and what action should be taken to correct the problem. The information below provides an explanation of the error and the recommended action to be taken.
Continuable and non-continuable error codes
Some error codes are continuable, which means that it is possible to press the Enter key on the front panel and to continue working with the printer. Non-continuable error codes do not allow work with the printer to continue.
| System error 01:10 | A problem with the Electronics module has occurred. |
| System error 01:11 | The electronics module has detected a connection problem with the cooling fan. |
| System error 01:12 | The EEROM is not configured correctly. |
| System error 01:13 | A problem with the Electronics module has occurred. |
| System error 02:10 | A problem has occurred with the carriage assembly |
| System error 02:13 | A problem has occurred with the carriage assembly. |
| System error 03:10 | A problem has occurred with the printers power supply. |
| System error 04:11 | Jetdirect network card not detected. |
| System error 05:09 (DJ 500 only) | Formatter installed instead of HP-GL/2 accessory card. |
| System error 05:10 (DJ 800 only) | Formatter card failure, or Formatter card not detected |
| System error 05:10 (DJ 500 only) | HP-GL/2 accessory card failure |
| System error 06:03 (DJ 800 only) | Hard disk error |
System error 08:11 |
The front panel cannot be detected. |
System error 11:11 |
The trailing cable is poorly connected |
System error 11:13 |
Problem with setting the voltage of the printheads |
| System error 12:11 | A short has been detected in the carriage assembly. |
| System Error 17:11 (DJ 500 only) | A problem has been detected while initializing. |
System error 21:10 |
A problem has been detected with the Service Station assembly. |
System error 21:11 |
A problem has been detected with the Service Station assembly. |
System error 22:10 |
A problem has been detected with the Ink Supply Station. |
System error 41:10 |
A problem has been detected with the Paper-Axis motor |
System error 41:13 |
An error in the paper-axis motor encoder quadrature has occurred. |
System error 42:10 |
A problem has occurred with the Scan-Axis motor. |
System error 43:10 |
A problem has occurred with the Vacuum fan. |
System error 43:11 |
The Vacuum fan is not detected. |
System error 55:11 |
A problem with the line sensor has occurred. |
| System error 56:10 | Drive roller encoder sensor error. |
System error 56:13 |
An error in the drive roller encoder sensor quadrature has occurred. |
System error 61:04 |
Firmware error. |
| System error 61:05 | The printer was not able to process a job that was sent. |
System error 62:03 |
Parallel port communication problem |
System error 63:03 |
LAN card communication problem. |
System error 64:03 |
USB port communication problem. |
System error 64:04 |
Firmware error (USB port). |
| System error 65:03 | Generic input/output port communication problem. |
System error 71:04 |
Problem allocating memory. |
| System error 71:06 | Out of memory problem. |
System error 72:04 |
Problem in the scan-axis (firmware error). |
System error 73:04 |
Server error. |
System error 79:04 |
Miscellaneous firmware error. |
System error 81:01 |
Paper-axis shutdown. |
System error 81:11 |
Paper-axis shutdown (during the paper advance test). |
System error 85:10 |
Paper-axis shutdown (during the paper advance test). |
| System error 86:01 | Carriage-Axis shutdown. |
System error 86:11 |
Carriage-axis shutdown (during the carriage movement test). |
System error 86:13 |
Carriage-Axis shutdown (firmware error). |
System error 87:13 |
Unable to read the carriage encoder sensor. |
System error 93:10 |
Ink System startup failed. |
Designjet 500, 800 42" Carriage Belt
C7770-60014
C7769-60182 Designjet 500 / 800 D-size Carriage Belt
C7769-60182
DesignJet 500, 800
HP 10 Black Ink
HP 10 (C4844A)
DesignJet 500, 800
HP 82 Cyan Ink
HP 82 (C4911A)
DesignJet 500, 800
HP 82 Yellow Ink
HP 82 (C4913A)
HP DesignJet 500, 800
HP 82 Magenta Ink
HP 82 C4912A)
DesignJet 500, 800
HP 11 Black PrintHead
HP 11 C4810A)
DesignJet 500, 800
HP 11 Cyan Printhead
DesignJet 500, 800
HP 11 Magenta Printhead
HP 11 (4812A)
DesignJet 500, 800
HP 11 Yellow Printhead
HP 11 (C4813A)
Maintenance Kit Components
Here are just a few of the services we offer: