HP LaserJet/Laser 4000 Printer Repair Common Codes

HP LaserJet 4000 Printer Repair Manual   

List of Contents HP LaserJet 4000 Printer

Contents-1
Contents
1 Printer Description
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Model and Serial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Space Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Paper Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Supported Types of Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Guidelines for Using Paper . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Card Stock and Heavy Paper . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
Laser Safety Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
Canadian DOC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Laser Statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . 1-26
Toner Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
Environmental Product Stewardship . . . . . . . . . . . . . . . . . . . 1-28
2 Service Approach
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Service Approach. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Parts and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Helpful Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Phone Numbers for Ordering. . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Exchange Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Consumables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
HP Service Parts Information Compact Disc . . . . . . . . . . . . . . 2-6
HP Support Assistant Compact Disc . . . . . . . . . . . . . . . . . . . . 2-7
HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Toner Cartridge Information. . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Using the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Control Panel Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Control Panel Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Control Panel Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Settings and Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Control Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Quick Copy Jobs Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Private/Stored Jobs Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Information Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Paper Handling Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Print Quality Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Printing Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
I/O Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
EIO Menu (Networked Printers). . . . . . . . . . . . . . . . . . . . . . . 3-29
Resets Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Service Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Setting the Page Count, Maintenance Count, and
Serial Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Cold Reset Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Clear Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Testing the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37
Resetting the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39
MS-DOS System Configuration . . . . . . . . . . . . . . . . . . . . . . . 3-39
Parallel DOS Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39
Serial MS-DOS Commands . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40
Printer I/O Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41
Parallel Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41
Serial Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41

HP LaserJet 4000 Printer Repair Overview

The HP Laserjet 4000 comes from a long line of printers and consist of what customers have come to expect from HP: dependability, Durability, and serviceability.  At 17 pages per minute and a 1200 dpi resolution the hp laserjet 4000 printer is sure to meet the most demanding of all print environments.  With the hp laserjet 4000, Hewett Packard had developed the Postcript 2 emulation which eradicated the need for the purchase of expensive Postscript options.  The hp 4000 printer recognizes the language and gets the end user up and printing fast.  Yet another powerful feature of the 4000 series is its parallel, serial, and optional network port connectivity.  Whatever the configuration of your standalone or networked environment, the 4000 series gives you all the options that you will need to get printing.

When the hp laserjet 4000 was introduced to the corporate environment there was an amazingly large demand.  Since there were so many hp 4000 sold, there came an overwhelming need for hp laserjet 4000 printer repair and service.  Laserzone Inc was equipped to meet this demand almost immediately.  When HP introduces new printer lines our authorized and certified hp laserjet 4000 printer service and repair technicians are required to participate in rigorous training.  These training programs not only train our service technicians to identify each component in the printer but to also remove and re-assemble each of them.  Finally our certified HP printer technicians are then trained to identify each of the error codes and the related fix.  It is one thing to know how to repair a printer, but it is equally as important to have the necessary parts to see the service through.  At Laserzone inc we not only stock the common service parts such as hp laserjet 4000 maintenance kits, hp laserjet 4000 roller kits, and hp laserjet 4000 fuser assemblies, but we also stock those hard to find parts that can draw out a repair.  Whatever the issue Laserzone inc printer repair is sure to have the competence to service the printer the first visit